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《再也不怕跟人打交道——一学就会的96个沟通技巧》是美国著名人际沟通专家莉尔朗兹久负盛名的畅销作品之一。在本书中,朗兹女士将自己在人际交往领域数十年的研究成果与实践经验化为了一个个生动有趣的案例:“如何与陌生人建立友谊”“如何长久赢得对方的好感”“如何让自动回复的邮件更有人情味”“如何结束通话能让对方更高兴”“如何在旅行时维持亲密友谊”“如何提升与爱人的关系”……本书提供的沟通技巧几乎涵盖了人际交往中的各类场景,涉及到求职、交友、婚恋中遇到的各种问题,因而能够帮助你更加自信地与人交往,更加自如地与人沟通,与生活中出现的每个人建立优质高效的关系!
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